"Benefits of Interactive Communication via the Internet"

In the beginning was the Internet as a medium for communication and any
business communication needs, either the oral, visual, and
textual between the parties involved. Although some of the types
diotomatisasi this communication by computer, but without it a
business can not grow.

The main characteristic of this type of communication is the basis on the Internet; e-mail, chat,
and News, this is all to frequently used applications and future
This front will remain the number one use. Third was
is a replica of that used in the pre-internet era. Online
chat is not new when compared with normal CHIT-chat, but
Internet allows for new ways to communicate, and now the problem
is how we can create added value in new technology and
This innovative. This technology does not provide a radical new solutions,
but integrate the existing technology to improve effectiveness
communicate.


Now, applications can be used in three ways:

(i) how to interact with and leads customer
(ii) How to interact with business partners
(iii) online meeting

(i) How to interact with and leads customer

Although the general communication between companies and customers is done through regular mail, phone or e-mail and fax, but try kastemer provide a service that you and others better and more cost-effective if the connection must use the phone long distance or international.

For example, they may contact the company you are using the online chat. Advantages are that the customers can help each other without having to contact the company, as possible by newsgroup. E-mail and the phone is a direct means of communication that requires a lot of work to be done by department CALL CENTER.

Indeed, some companies have put a Frequently Asked Questions
on their website, but how many people are connected in
the Internet can do so, because in general many companies in the
Indonesian rarely give any e-mail to the staff, especially staff
connection to explore the virtual world. And most people are lazy to
see web site unless they are really need information, they generally prefer to receive them via e-mail, rather than have to go to the website of your company.

Therefore, with a chat group to the customer, then you can
serve more customers at the same time. Online chat forms
and written communication is done in real-time. In order to successfully
You must follow some rules and allows you kastemer
use this new communication channel, the online chat and newsgroups.
without the need to install their new software.

If you have installed new software, then give brief details
and clear way so that they can install their own, so do not feel satisfied because the service is not provided by you is too complicated.

Things to remember is your company must be ready to use
people who are really skilled and expert in answering questions from
kastemer or leads as this is one form of communication
directly.

Well next sunday we will cover again how this application can
used for online meetings and maintain a business relationship with
business partners, or resellers and dealers.